After your order has been placed, processed and payment approved, your product will ship via common carrier freight USPS or International Shipper or ePacket or UPS ground or Fed Ex or DHL Ground unless otherwise specified. There is a handling fee for all products that are shipped if it is not specified.
All orders are shipped no signature required. Please be aware that orders ONLY ship on business days; we do not offer weekend or holiday delivery. Most orders are shipped within 5 to 10 business days, subject to availability, weather, and vendor delays, please note some orders may take longer to ship. Tracking numbers should be emailed to you within 3-5 business days, some tracking numbers may take longer to update. Most standard shipping orders are delivered within 8-15 business days, subject to availability, weather, and vendor delays. In some cases tracking updates and shipping times will be longer then stated.
Covetedcurves will ship in-stock products within 7-14 business days in most cases. Sometimes our products are source from multiple warehouses and may delay and/or extend shipping time not to exceed 60 days. In some cases we will custom or special order products have longer lead times in most cases, its best to confirm with customer service or your sales rep. It is best to determine product production lead time at the time of order.
Shipping may be more of less depending on the weight and number of boxes from different locations. Some small light weight packages could be more and combined packages could be less. After your order is processed we will email or call you with any change in the shipping. We ship our product World Wide.
A 10% restocking fee will be charge for all returned items unless verified by Customer Service. Sometime we make mistakes too.
USPS, International Mail, ePacket, UPS Ground and FedEx Ground deliveries do not require a signature at the time of delivery and will be left at the location if no one is present.
After the product ships, Covetedcurves will send an email to the customer listed on the billing address of each order. This email will contain shipping information including the shipping or trucking company name, phone number and your shipment tracking number. For online orders that are freight delivery and checked as "Delivery to Residential or Non Loading Dock Business", a lift gate and delivery appointment has been added to your order. The trucking company will call you to schedule a delivery time window.
For business deliveries with a loading dock that do not need a delivery appointment, then we ask that the receiving party listed on the shipping address of the order to contact the trucking company directly to coordinate delivery date and time, as the receiving party is required to meet the truck at the time of delivery to avoid re-delivery charges.
For all business deliveries via freight truck, the trucking company will assume your business is open and staffed to receive deliveries Monday-Friday during normal business hours. For business delivery appointments it is the sole responsibility of the customer to contact the trucking company to arrange a delivery appointment if needed, it not already arranged for a delivery appointment at the time of order.
If you require products delivered by a certain date, please call Customer Service to verify your product availability. Some products that can be order online may not be in stock. Covetedcurves does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance. Covetedcurves is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers.
Inspecting for Damage
Please be sure to check all packages for any potential damage during transit. Covetedcurves is not responsible for damaged products due to shipping. It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage. We recommend removing any protective wrapping to fully inspect the product, before the driver leaves. In addition please count the product before signing the Delivery Receipt.
What to Do If Product is Damaged
If the product is damaged in any way, DO NOT REFUSE THE PRODUCT, it is best to receive the product and replacement product will be shipped out to you, please read on. Refusing product by the customer does not excuse the customer of re-deliver or return shipping costs.
If damage did occur during transit, any and all damage must be noted on the Bill of Receipt in detail and signed by the driver. A copy of the Bill of Receipt will need to be faxed, emailed or mailed to Covetedcurves in order for a damage claim to be filed with the trucking company, on our customers behalf, in order for replacement product to be sent to the customer.
When possible, please photograph the damaged product on the truck and off the truck for evidence that will assist with a product damage claim. Damaged product must be held in the customer's possession up to 2 months. The shipping company has the right to inspect and/or claim the product if a damage claim is filed and or / paid by them.
Additional Accessories Charges
Any and all additional charges that are not paid for already or included for free at the time of order, such as inside delivery, change of address, residential delivery, limited access, re-delivery, and storage fees will be the sole responsibility of the customer unless stated in the customer order as part of the shipping costs pre-paid for by the customer to Covetedcurves at the time of order.
Everything found at Covetedcurves is copyrighted (unless otherwise noted) and may not be used except with our express written consent. Use of our HTML, mages, and or ideas and concepts by you or other third parties for purposes other than those expressed or implied is strictly prohibited and may violate the copyright laws, trademark laws, privacy laws and other laws and regulations. Nothing contained on this site may be construed as granting any license or right to use any of our trademarks or service marks without our prior written consent.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Covetedcurves shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Covetedcurves shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.
All trademarks, service marks, and trade names (collectively the "marks") that appear on our site are proprietary to Covetedcurves, or other respective owners that have granted Covetedcurves, the right and license to use such marks.